Hibiscus Flower Bridesmaid Proposal Card: Tropical Wedding

Frequently Asked Questions

What if my ornament breaks?

If your ornament breaks in shipping please let me know within 48hours of delivery and I will replace it. Just send me a message with a photo. After 48hours I cannot replace ornaments for free. I do not replace broken ornaments because of accidental drops or falls.

Custom and personalized orders

Personalized ornaments - Please be sure to check your personalization has correct spelling. If your ornament is misspelled you will have to order another ornament with the correct spelling.

Wholesale availability

Wholesale items are available, please contact me for current pricing.

What if my candle flame is too big?

For safety reasons, you should not burn your candle for more than 4 hours at a time. Before you light your candle, trim the wick with nail clippers or a wick trimmer. If you already lit your candle and the flame is too large, blow your candle out and wait for the wax to reharden before you trim the wick and relight your candle.

Why don't you add more sand to the ornament?

If I add a lot of sand the ornament will become too heavy and not hang properly on your tree.

I need my order by a certain date, can you accomodate?

Yes, please let me know in the note box at checkout or send me a message on Etsy.

Can you call me or email me about my order?

So sorry, I can not call or email you about your order. Please use the Etsy messaging online or in your app to reach out to me. Etsy discourages outside communications. This way your requests, questions, and needs are attached to your order history.

I am local to your city! Do you do local deliveries or pick ups?

I do not do local pickups or deliveries at this time.